Apex Softwares
Apex Softwares Microfinance & Banking Solutions
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About Apex Softwares Our Approach Leadership Team News & Updates
Overview Core Banking & Microfinance Mobile Wallet App Agency & Branch Banking Internet & Mobile Banking Loan Origination & Workflows Digital Field Agent Enterprise Integration Payment Switch & General Ledger Reporting & Analytics
Overview Microfinance Institutions SACCOs & Credit Unions Commercial Banks
Blog Success Stories Webinars & Events Whitepapers & Reports
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Legal

Privacy Policy

Last updated: February 2026

Introduction

Apex Softwares (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Our website address is: http://apex-softwares.com.

Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, and other contact details when you create an account
  • Payment Information: Payment card details processed through secure third-party payment processors
  • Institutional Information: Company name, role, and industry when representing an organization
  • Communications: Messages, support requests, and other communications you send to us
  • Comments: Data shown in the comments form, visitor’s IP address and browser user agent string to help spam detection
  • Media: Images and other media files you upload to the website

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents and fraud
  • Recognize and approve follow-up comments automatically

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information Sharing

We may share your information with:

  • Service Providers: Third-party companies that perform services on our behalf, including spam detection services for visitor comments
  • Business Transfers: In connection with any merger, sale of assets, financing, or acquisition
  • Legal Requirements: If required by law or to protect our rights
  • With Your Consent: For any other purpose with your consent

If you request a password reset, your IP address will be included in the reset email.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Object to processing of your personal information
  • Request a copy of the personal information we hold about you
  • Request to receive an exported file of the personal data we hold about you, including any data you have provided to us

If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this privacy policy, please contact us at:

Apex Softwares Ltd
Email: privacy@apex-softwares.com
Phone: +254 700 000 000
Address: Westlands Business Park, Waiyaki Way, 4th Floor
P.O. Box 12345-00100, Nairobi, Kenya

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Apex Softwares
Apex Softwares Microfinance & Banking Solutions

Comprehensive solutions for financial operations automation, covering retail banking, portfolio management, and deposit accounts across Africa.

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Solutions

  • Overview
  • Core Banking & Microfinance
  • Mobile Wallet App
  • Agency & Branch Banking
  • Internet & Mobile Banking
  • Loan Origination & Workflows
  • Digital Field Agent
  • Enterprise Integration
  • Payment Switch & General Ledger
  • Reporting & Analytics

Industry

  • Overview
  • Microfinance (MFIs)
  • SACCOs & Credit Unions
  • Commercial Banks
  • Digital Government

Support

  • Careers
  • Help & Support
  • FAQ
  • Knowledge Base
  • Developers
  • Partners

Company

  • About Us
  • Our Approach
  • Leadership
  • News & Updates
  • Contact Us

Insights

  • Blog
  • Success Stories
  • Webinars & Events
  • Whitepapers

Legal

  • Privacy Policy
  • Terms of Service

Contact

info@apex-softwares.com
+254 700 000 000
Nairobi, Kenya
Westlands Business Park
3rd Floor, Suite 305
Waiyaki Way, Westlands
Weekdays: Mon - Fri 8am - 6pm
Weekends: Sat 8am - 1pm
Sunday & Holidays: Closed

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